Fill in the brackets and add one real detail. For Google, Instagram, TripAdvisor and delivery apps.
A quick reply shows people reading the reviews that someone is looking after the place.
Name the dish, the occasion or the staff member they mentioned. It is what stops a reply sounding copied.
Two to four sentences. The review is the story, your reply is the last word.
Thank them, own what went wrong, and move the details to a private message or phone call.
Offer to make it right privately. A public discount invites more complaints.
"[Your name], owner" reads like a person, not a page.
Thank you, [name]! So glad the [dish] hit the spot. See you next time. [Your name]
This made our day, [name]. [Staff name] will be happy to hear it too. Come back soon and try the [other dish]. [Your name]
Thank you for coming in for [occasion]. We loved having you, and we hope to see you for the next one. [Your name]
Thank you for the five stars, [name]. Hope to see you again soon.
Thanks, [name]! Next time, tell us what you ordered so we can say hi.
Thank you, [name]. Glad you enjoyed the [dish]. You are right about [their point], and we are on it. Hope you give us that fifth star next time. [Your name]
Thanks for the honest review, [name]. We have passed your note about [their point] to the team. See you soon. [Your name]
Thank you for telling us, [name]. Happy you liked the [good part], and sorry the [bad part] let it down. We would love another chance. Message us at [contact] and I'll look after you myself. [Your name]
Thanks, [name]. That is not the visit we want for anyone. We have talked to the team about [their point]. If you are up for it, come back and ask for me. [Your name]
Sorry, [name], that [dish] should not have left the kitchen like that. We have checked it with the chef. Please message us at [contact] so we can make it right. [Your name]
Thank you for telling us, [name]. We take this seriously and have spoken to the kitchen about [their point]. I'd like to hear more: [contact]. [Your name]
Sorry for the wait, [name]. [Day] was busier than we planned for, and that is on us, not you. We have added [change, if real] for busy times. Hope we can show you a better visit. [Your name]
You are right, [name], that wait was too long. Thank you for your patience. Please message us at [contact] before your next visit and we will look after you. [Your name]
Sorry, [name]. Everyone who comes in should feel welcome, and it sounds like you didn't. I am following this up with the team. Can you message me at [contact] so I can hear the full story? [Your name]
Thank you for telling us, [name]. This is not how we want our guests treated. I'd like to talk to you directly: [contact]. [Your name]
Thanks for the feedback, [name]. We use [what goes into the dish], which is why it is priced the way it is. Sorry it didn't feel worth it this time. We'd love to hear what you would change: [contact]. [Your name]
Thank you, [name]. We hear you on the portion size and have shared it with the kitchen. [Your name]
Sorry, [name]. Something went wrong between our kitchen and your door. Please send us your order number at [contact] and we will sort it out. [Your name]
That is not the order we sent out, [name], and we are sorry. Message us at [contact] with your order details and we will make it right. [Your name]
Hi [name], we are sorry to read this, but we can't find this visit in our bookings or orders. Could you message us at [contact] with the date and time? We want to look into it properly. [Your name]
Hi [name], we are sorry you had a bad experience. We would like to understand what happened. Please contact us at [contact]. [Your name]